November 29, 2022

Etihad Airways Customer Service | Etihad Airways Contact

Etihad Airways Customer Service | Etihad Airways Contact Number. Etihad Airways The airline operates flights to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas, with a fleet of Airbus and Boeing aircraft.

Etihad Airways is the fourth largest airline in the Middle East and it is the second largest airline in the UAE, after the Dubai-based airline Emirates. Etihad’s main base is Abu Dhabi International Airport.

Etihad Airways is the national airline of the United Arab Emirates. Its head office is in Khalifa City A, near Abu Dhabi City. Established by royal decree, Etihad commenced operations in November 2003. The name derives from the Arabic word for “union.”

Etihad Airways Customer Service Plan

The Etihad Airways Customer Service Plan is applied in accordance with applicable United States Department of Transportation regulations.

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Etihad Airways guest services commitment

Offering our lowest fares online

Etihad Airways offer the lowest available fare on our US website, which can be accessed within the United States at  If you inquire about a fare via our call centre or ticket counter, we will advise you that a lower fare may be available on our United States website.  Please note that this commitment is limited to providing lowest published fare that we offer for the specific airports and type of itinerary that you request.  We do not search for or quote fares for other itineraries, or by combining separate one-way tickets

Notification of delays, cancellations and diversions
Etihad Airways aims to get you to your destination on time and as scheduled. There may be times when weather, air traffic control or other operational factors lead to flight delays, cancellations or diversions. When this happens we will make available the most current, accurate information about your flight’s status that we have. This includes providing information about a change in the status of a flight to, from or within the United States, a delay of 30 minutes or more in the planned operation of a flight or a flight diversion.Etihad Airways Customer Service

We will use one or more ways to communicate this information:

  • Providing information in the boarding gate area of an impacted flight
  • Via airport flight information display screens within the departure airport
  • Upon request via phone call to the Etihad Airways call centre
  • Via flight status updates at and the Etihad mobile app
  • Phone call/SMS and email alerts for guests who provide that contact information directly to Etihad Airways.

If you are at an airport in the United States, an Etihad airport team member or one of the third-party ground handling agent employees will be available to assist you and answer questions.  They will also keep you regularly informed during a delay on the ground at the terminal.

In the event of a lengthy tarmac delay on board an Etihad aircraft, our flight crew will keep you informed of the latest information available on the flight’s status.

In the event of a diversion, our flight crew will keep you informed as to the new destination and reason for the diversion, and provide updates every 30 minutes with the most current available information about the status of the flight.

On-Time Baggage Delivery
We will strive to deliver your baggage in a timely manner following the flight’s arrival.

If your baggage does not arrive with you, please see an Etihad Airways representative in the baggage area and file a baggage report.  We will make every reasonable effort to reunite you with your baggage within 24 hours, though in exceptional circumstances the actual notification may take longer.

Once your report is made in the World Tracer baggage tracing system, you will be able to click and view the status of your bag online by entering your name and report reference number.

In the event that your bag does not arrive at its intended destination the day of your flight, our local baggage services company will endeavor to contact you on a daily basis with an update on efforts to locate your bag.

In the event that you are not in your home country and your checked baggage has not arrived on your flight, Etihad Airways will reimburse you (as required by applicable international agreement and up to international limits) for your reasonable expenses incurred as a result of the delay, which include essential items such as toiletries, basics and other necessary items.  You must present your receipts to Etihad Airways so that we can evaluate your claim for reasonable delayed baggage expenses.   If we are unable to locate your baggage, any delayed baggage payments made previously by Etihad Airways will be deducted from the final settlement.

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